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SHIPPING & RETURNS

SHIPPING POLICY

FREE SHIPPING ON ALL ORDERS OVER $50*

Thanks for shopping DYO. When your order is over $50, the shipping is on us!

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Important Shipping Info:

Due to nationwide shipping delays, please allow for a few extra business days for your order to be delivered. Orders placed over the weekend or on recognized holidays will ship the next business day. Eligible orders will arrive within 3-7 business days from the date of shipment.

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Restrictions:

Available for orders shipped to the continental United States only.

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Have questions? Contact DYO Support at support@drinkdyo.com.

RETURN & EXCHANGE POLICY

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

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To be eligible for a return:

  • Your item must be unused, in the same condition you received it, and in its original packaging.

  • You’ll need to provide a receipt or proof of purchase.

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To initiate a return, please contact us at support@drinkdyo.com or through our Contact page. Once your return is approved, we’ll provide instructions on how and where to send your package. Please do not send items back without first contacting us, as they will not be accepted.

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Return packages should be sent to:
DYO
1743 Sidewinder Drive
Park City, UT 84060

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For any questions regarding returns, feel free to reach out to us at support@drinkdyo.com.

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DAMAGED OR INCORRECT ITEMS

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Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away at support@drinkdyo.com, and we’ll work to resolve the issue promptly.

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CANCELING OR MODIFYING ORDERS

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We’ll do our best to accommodate changes before your order ships. However, once processing begins and a shipping label is created, we’re unable to cancel or modify your order. If this happens, you may still be eligible for a return after receiving the item.

For cancellations or changes, email us as soon as possible at support@drinkdyo.com with your name and order number.

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EXCHANGES

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The quickest way to get the item you want is to return your original purchase and place a new order once the return is accepted.

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REFUNDS

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Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

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If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at support@drinkdyo.com.

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LATE OR MISSING REFUNDS

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If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Contact your bank—processing time can vary.

If you’ve done all of the above and still haven’t received your refund, please reach out to support@drinkdyo.com.

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RETURN SHIPPING​

To return your product, please mail it to:

DYO

1743 Sidewinder Drive

Park City, UT

84060

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You are responsible for covering return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for an exchanged item to reach you may vary based on your location.

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